We Specialize in street tuning auto parts, BMW performance parts, subaru performance parts and many other automakers

Frequently Asked Questions

 

Q: Where are you located?

Our head office and warehouse are located in Montreal, Canada.

 

Q: Do you have an actual retail store I can go to?

No. We are mainly a wholesaler for distributors but we also sell directly to customers through our website. You may email our sales representatives to arrange for local pickup. Email: sales@cosmoracing.com

 

Q: How can my company become a Cosmo Racing distributor?

A: Your company must apply for an account. Please e-mail our Wholesale team for approval and more information. Email: wholesales@cosmoracing.com

 

Q: Do you offer discounts for group buys?

A: Yes and No. Please email our Sales team for more information on setting up a group buy. Group buy discount will vary; and only based on 10+ order quantities upon approval with discount confirmation code. Email: sales@cosmoracing.com

 

Q: I'm having trouble with installation. What do I do?

A: Technical support is availabe for all our customers. You may call us or email Tech support: tech@cosmoracing.com. Due to the large number of non-customers calling us for help, you MUST provide us with your E-Bay item number or website order number when calling.        

 

Q: Can I talk to a sales representative over the phone?

A: Yes. Phone services from sales representiatives may only available for dealers who have accounts with us. Due to the high volume of calls we receive, the fastest way for you to contact Sales is by e-mail: sales@cosmoracing.com

 

Q: Why haven't I received a response from Sales yet?

A: We usually answer your e-mail within 24 hours excluding weekend and holidays. WE READ & REPLY ALL YOUR E-MAILS. However, we do receive large volumes of e-mails everyday so occasionally it may take a little longer. ***Check your Bulk folder. Our replied emails in may have been in there for long time already.

 

Q: Can I order a product over the phone?

A: Yes. Phone orders may only apply to dealers who have accounts with us; however, the most convenience and safest way is to subimit your order from our web site. All the order, address and payment information is kept confidential and will only be used for payment approval and shipping information purpose. Feel safe and comfortable to submit your payment through our SSL secured online payment site or Paypal payment system.

 

Q: Do you take credit card payments over the phone?

A: Yes. For now we do take VISA/ Mastercard card payments over the phone.

 

Q: How can I pay for my items?

A: Paypal, money order, or secured online payment. For more info, see order information.

 

Q: Can I pay in Canadian currency?

A: Yes, When you check out, you will have the option to see the total amount in Canadian currency.

Q: Can I do a local pickup?

A: Yes, please e-mail to sales@cosmoracing.com to arrange pickup.

 

Q: What is the shipping rate?

A: Once you submit your order, you wil see the exact shipping charge for your purchase. In general, we charge a fixed rate of $15 to $45 (depending on the size/weight) for 48 continental States in USA. For Canadian and International orders, shipping rate will vary. For some other USA states such as Puerto Rico, Guam, Hawaii and APO/FPO, please include detailed address and ZIP code for the shipping rate. For shipping to other countries, please email us with detailed address and postal code for shipping rate. We use UPS and Xpress POST service.

 

Q: Why didn't I get a confirmation email or tracking number?

A: Usually, you will automatically receive a confirmation email and a tracking number from UPS. However, sometime our emails could be forwarded to your Bulk Mailbox or your e-mail provider may see our mail as spam and filter it out due to the large volume of outgoing emails. Please e-mail or contact us for your order confirmation or tracking number.

 

Q: Is there an option for Express shipment?

A: Yes and No. We are unable to guarantee how long customs clearance will take. HOWEVER, we can ship by UPS Expedited AIR( 3 days shipping) at a different rate, and it is much faster than Standard Ground service. Please email us at: express@cosmoracing.com with your detailed shipping address including postal/Zip code for a faster reply for a shipping rate quote.

 

Q: Will you ship to a P.O Box address?

A: Yes, only with Canada Post services. UPS does not deliver to P.O Boxes. We highly recommned to have actual address for the shipment. A telephone number must be provided when shipping to a P.O Box.

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